2023 Monthly Webinar Series
Creating a
Donor Experience
Magical
Discover how to create a magical donor experience and you'll have the happiest donors on Earth!
A long time ago, in a land far away, Lynne Wester—principal and founder of the DRG Group—received her Ducktorate from the Disney Institute. If there is one thing she learned from her time at Disney, it's the magic of the experience—and that lesson is woven into everything we do at the DRG Group.
The one thing that sets successful nonprofits apart is their ability to create a magical donor experience that retains donors year after year. For more than a decade, we've taught strategies rooted in the 4 Pillars of Donor Relations—and now the 4 Pillars of the Donor Experience—to help organizations build meaningful relationships with their donors.
This year, we're taking our training up a notch and offering two different monthly series—Discovery and Enchantment. (Do you see the theme here?)
The Discovery Series
The Discovery Series will focus on topics related to the 4 Pillars of Donor Relations—acknowledgment, stewardship, recognition, and engagement. This track is best for beginner to intermediate donor relations professionals looking to expand their knowledge and skills in the fundamentals of our work.
One subscription per track provides unlimited seats, so you can bring the whole department without paying extra—whether you are a team of 1 or 1,000. Imagine all the hours of professional development you get for one low price!
Both tracks run from January through December 2023—with one webinar per track each month. Sessions will be led by our industry-leading team at the DRG Group.
Join us on this incredible journey towards creating magical donor experiences and raising more money for your organization!
How does it work?
Purchase either the full Discovery or Enchantment Series to save more than $120—or purchase both tracks and save $290!
Here is what you can expect when you purchase a Discovery or Enchantment Webinar Series:
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12 monthly webinars—January 2023 - December 2023 (24 webinars—2 per month—if you purchase both series)
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Unlimited seats—One subscription per track covers your entire organization!
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Learn from our industry-leading experts each month—with exclusive access to ask them your questions during each session
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Access to live sessions, presentation recordings, slides, and the chat log from each event
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Timely and relevant topics rooted in the 4 Pillars of Donor Relations & the 4 Pillars of the Donor Experience
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Fresh content—our monthly webinars are never reused or pre-scripted. We build and adjust our presentations to reflect what you need right now.
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Samples of the best work we've seen from higher education institutions and nonprofits around the world
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Practical takeaways and relevant learning outcomes for shops of all sizes and budgets
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Full participation in the 2023 Webinar Series is applicable for 24 points in Category 1.B – Education of the CFRE International application for initial certification and/or recertification. (1 point per webinar)
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VIP access to special discounts on other DRG products and services
If you prefer your professional development á la carte, you can also register for any of the individual webinars included in the series for $60 each.
Your Investment
Discovery Series
Buy unlimited seats for the entire Discovery Series for $600 or purchase individual webinars below for $60 each.
Oct 14, 2025, 1:00 PM – 2:00 PM EDTWebinarEnhance your stewardship and acknowledgment projects with essential project management skills. Learn to identify optimization opportunities, manage risks, curate tasks, and apply project management principles for improved efficiency and success.
Oct 15, 2025, 1:00 PM – Oct 16, 2025, 5:00 PM$750 | Live, Online BootcampJoin us for an online, comprehensive bootcamp designed to teach you the fundamental and best practices of donor acknowledgments.
Oct 15, 2025, 1:00 PM – 1:30 PMWebinar | $25You ask ChatGPT to “write a donor thank you letter,” and get back something stiff and generic. This session teaches you how to craft better prompts so AI gives you content that sounds like you—not a robot.
Oct 20, 2025, 9:00 AM – Oct 22, 2025, 1:00 PMCornell Tech, Verizon Executive Education Center 2 W Loop Rd New York, NY 10044Don't miss DRG in NYC! Join us for The Four Pillars of Donor Retention and half-day workshops on Donor Relations for Campaign Success, Gift Agreements, and Strengthening Partnerships Between Donor Relations and Fundraising.
Oct 22, 2025, 1:00 PM – 1:30 PMWebinar | $25You’ve got a stewardship letter ready to go—but there are 300 recipients, and you need personalized letters, emails, and mailing labels. Instead of reinventing the wheel (or panicking), this workshop shows you how to mail merge like a pro across multiple formats.
Oct 28, 2025, 1:00 PM – 2:00 PM EDTWebinarOptimize your donor recognition and engagement programs with targeted project management strategies. Learn to identify areas for improvement, manage risks, define project parameters, curate tasks, and integrate project management principles for greater efficiency and success.
Oct 29, 2025, 1:00 PM – 1:30 PMWebinar | $25You’re working with two lists: one from Advancement Services and one from your CRM. They don’t match, and you’re manually copying and pasting rows like it’s 1999. This session shows you how to merge, match, and clean up data fast—and avoid hours of busywork.
Oct 30, 2025, 1:00 PM – 2:00 PMWebinar | $60In this session, we’ll explore how to evaluate your current donor relations efforts through the lens of impact, efficiency, and alignment with the Four Pillars.
Nov 04, 2025, 1:00 PM – 2:00 PM ESTWebinarLearn how to craft meaningful acknowledgments and reports for your donors. Explore essential communication types, learn how to identify the right audience, understand what makes communications effective, and discover methods and metrics to evaluate and elevate your strategies.
Nov 05, 2025, 1:00 PM – 1:30 PMWebinar | $25Your gift acknowledgment template still says “On behalf of the institution…” and no one’s touched it since 2008. This training walks through real examples and the how to's to rewrite acknowledgments so they’re warm, authentic, and actually read by donors.
Nov 06, 2025, 1:00 PM – 2:00 PMWebinar | $60In this session we'll show you how to structure a donor relations plan that’s both strategic and manageable. We’ll guide you through the essential components of an effective plan: how to set clear priorities, align activities with the Four Pillars, and match goals to your available resources.
Nov 12, 2025, 1:00 PM – 1:30 PMWebinar | $25Your boss wants a report showing donor engagement trends by giving level… and you’re staring at a 5,000-row spreadsheet. This session teaches you how to use PivotTables and VLOOKUPs to slice, dice, and impress—without breaking a sweat.
Nov 13, 2025, 1:00 PM – 2:00 PMWebinar | $60In our third session, we’ll explore how to clearly define roles, communicate shifts in responsibilities, and align your plan with internal and external partners, whether you’re a one-person shop or leading a larger team.
Nov 18, 2025, 1:00 PM – 1:30 PM ESTWebinarDiscover how to craft effective and inspiring donor recognition and engagement communications. Learn to identify essential messages, target the right audience, and explore the key features of successful communications. We'll also teach you how to measure their impact.
Nov 19, 2025, 1:00 PM – 1:30 PMWebinar | $25You’re collaborating with your communications team on a new campaign, but three emails in, no one’s on the same page. This session shows you how to write a simple, clear project brief that aligns everyone—no mind-reading required.
Nov 19, 2025, 2:00 PM – 3:00 PMFree WebinarJoin Lynne for a free, one-hour discussion unpacking the trends and themes emerging from our Pulse of Donor Relations survey. We’ll look at what the data is revealing about best practices, resources and staffing, shifting expectations, and how organizations are adapting.
Nov 20, 2025, 1:00 PM – 2:00 PMWebinar | $60This session focuses on practical ways to deliver high-quality donor relations, efficiently and affordably. You’ll learn how to maximize your existing content and capacity, along with automation tools and free or low-cost platforms to help you work smarter, not harder.
Dec 03, 2025, 1:00 PM – 1:30 PMWebinar | $25Your VP is about to speak at a major donor lunch, and asks you for “a few talking points.” You panic. What should she say? This training teaches you how to craft brief, clear, and effective talking points that make speakers sound prepared—but never scripted.
Enchantment Series
Buy unlimited seats for the entire Enchantment Series for $600, or purchase individual webinars below for $60 each.
- Oct 14, 2025, 1:00 PM – 2:00 PM EDTWebinarEnhance your stewardship and acknowledgment projects with essential project management skills. Learn to identify optimization opportunities, manage risks, curate tasks, and apply project management principles for improved efficiency and success.
- Oct 15, 2025, 1:00 PM – Oct 16, 2025, 5:00 PM$750 | Live, Online BootcampJoin us for an online, comprehensive bootcamp designed to teach you the fundamental and best practices of donor acknowledgments.
- Oct 15, 2025, 1:00 PM – 1:30 PMWebinar | $25You ask ChatGPT to “write a donor thank you letter,” and get back something stiff and generic. This session teaches you how to craft better prompts so AI gives you content that sounds like you—not a robot.
- Oct 20, 2025, 9:00 AM – Oct 22, 2025, 1:00 PMCornell Tech, Verizon Executive Education Center 2 W Loop Rd New York, NY 10044Don't miss DRG in NYC! Join us for The Four Pillars of Donor Retention and half-day workshops on Donor Relations for Campaign Success, Gift Agreements, and Strengthening Partnerships Between Donor Relations and Fundraising.
- Oct 22, 2025, 1:00 PM – 1:30 PMWebinar | $25You’ve got a stewardship letter ready to go—but there are 300 recipients, and you need personalized letters, emails, and mailing labels. Instead of reinventing the wheel (or panicking), this workshop shows you how to mail merge like a pro across multiple formats.
- Oct 28, 2025, 1:00 PM – 2:00 PM EDTWebinarOptimize your donor recognition and engagement programs with targeted project management strategies. Learn to identify areas for improvement, manage risks, define project parameters, curate tasks, and integrate project management principles for greater efficiency and success.
- Oct 29, 2025, 1:00 PM – 1:30 PMWebinar | $25You’re working with two lists: one from Advancement Services and one from your CRM. They don’t match, and you’re manually copying and pasting rows like it’s 1999. This session shows you how to merge, match, and clean up data fast—and avoid hours of busywork.
- Oct 30, 2025, 1:00 PM – 2:00 PMWebinar | $60In this session, we’ll explore how to evaluate your current donor relations efforts through the lens of impact, efficiency, and alignment with the Four Pillars.
- Nov 04, 2025, 1:00 PM – 2:00 PM ESTWebinarLearn how to craft meaningful acknowledgments and reports for your donors. Explore essential communication types, learn how to identify the right audience, understand what makes communications effective, and discover methods and metrics to evaluate and elevate your strategies.
- Nov 05, 2025, 1:00 PM – 1:30 PMWebinar | $25Your gift acknowledgment template still says “On behalf of the institution…” and no one’s touched it since 2008. This training walks through real examples and the how to's to rewrite acknowledgments so they’re warm, authentic, and actually read by donors.
- Nov 06, 2025, 1:00 PM – 2:00 PMWebinar | $60In this session we'll show you how to structure a donor relations plan that’s both strategic and manageable. We’ll guide you through the essential components of an effective plan: how to set clear priorities, align activities with the Four Pillars, and match goals to your available resources.
- Nov 12, 2025, 1:00 PM – 1:30 PMWebinar | $25Your boss wants a report showing donor engagement trends by giving level… and you’re staring at a 5,000-row spreadsheet. This session teaches you how to use PivotTables and VLOOKUPs to slice, dice, and impress—without breaking a sweat.
- Nov 13, 2025, 1:00 PM – 2:00 PMWebinar | $60In our third session, we’ll explore how to clearly define roles, communicate shifts in responsibilities, and align your plan with internal and external partners, whether you’re a one-person shop or leading a larger team.
- Nov 18, 2025, 1:00 PM – 1:30 PM ESTWebinarDiscover how to craft effective and inspiring donor recognition and engagement communications. Learn to identify essential messages, target the right audience, and explore the key features of successful communications. We'll also teach you how to measure their impact.
- Nov 19, 2025, 1:00 PM – 1:30 PMWebinar | $25You’re collaborating with your communications team on a new campaign, but three emails in, no one’s on the same page. This session shows you how to write a simple, clear project brief that aligns everyone—no mind-reading required.
- Nov 19, 2025, 2:00 PM – 3:00 PMFree WebinarJoin Lynne for a free, one-hour discussion unpacking the trends and themes emerging from our Pulse of Donor Relations survey. We’ll look at what the data is revealing about best practices, resources and staffing, shifting expectations, and how organizations are adapting.
- Nov 20, 2025, 1:00 PM – 2:00 PMWebinar | $60This session focuses on practical ways to deliver high-quality donor relations, efficiently and affordably. You’ll learn how to maximize your existing content and capacity, along with automation tools and free or low-cost platforms to help you work smarter, not harder.
- Dec 03, 2025, 1:00 PM – 1:30 PMWebinar | $25Your VP is about to speak at a major donor lunch, and asks you for “a few talking points.” You panic. What should she say? This training teaches you how to craft brief, clear, and effective talking points that make speakers sound prepared—but never scripted.