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DRG On Demand

Our team of experts has provided training on various topics in donor relations for over a decade. Browse our library of best-selling courses and webinars that you can watch on-demand and at your own pace, then use them for training, cross-training, or onboarding new team members. Purchase them once and share them with anyone in your organization! 

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Prefer to learn in a live setting? For more information about upcoming webinars check out our upcoming events.

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Webinars

We've hosted webinars on nearly every topic in donor relations.
Browse our library of previously recorded webinars below or use the search box to find trainings on specific topics.

  • Joy. Sadness. Anger. Fear. Disgust: How Emotion Plays a Role in Fundraising and Donor Relations
    On-Demand Webinar | $60
    On-Demand Webinar | $60
    As effective fundraising and donor engagement professionals, we must be able to identify the core emotions that drive donors, harness them into action, and infuse emotion into every area of our work.
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  • I've Got Gadgets and Gizmos A-Plenty: The Dos and Don'ts of Gift Giving
    On-Demand Webinar | $60
    On-Demand Webinar | $60
    Join us—just in time for the gift-giving season—to explore when it's appropriate to give gifts to donors, personalized vs. customized options, how to "retire" out-of-date practices, and a slew of creative, unique, and effective samples of donor gifts from across the country!
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  • Hakuna Matata: Creating Empowered Teams & Coping With Instability
    On-Demand Webinar | $60
    On-Demand Webinar | $60
    Like the animal kingdom, our organizations are not always in perfect harmony. Join us for an honest conversation about coping with instability, leading through change, and ultimately surviving and thriving in these times. Together, we'll find our Hakuna Matata!
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  • To Infinity and Beyond! Identifying Priority Donor Behaviors Beyond First-Time Donors
    On-Demand Webinar | $60
    On-Demand Webinar | $60
    Not all donors are Woody or Buzz Lightyear, but they all serve a purpose and benefit our organizations in unique and positive ways. Beyond first-time donors, there is a slew of critical donor populations that also want and deserve magical experiences!
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  • Jiminy Cricket! Fixing the Broken Donor Experience
    On-Demand Webinar | $60
    On-Demand Webinar | $60
    Join us for a candid conversation about donor experiences gone awry, our responsibilities to listen and problem solve, and ultimately ensure our donors feel H.E.A.R.D. (hint—it's an acronym full of tips and tricks!).
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  • Being Bold, Not Frozen: Building and Influencing Culture that Breaks Barriers 
    On-Demand Webinar | $60
    On-Demand Webinar | $60
    For organizations, infusing gratitude and effective culture into all levels of production and leadership pays dividends in team performance, fundraising success, and levels of external engagement. Let's discuss how this affects DX priorities, including building and influencing your internal culture.
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  • Just Keep Swimming: Taking Risks and Navigating Troubled Waters
    On-Demand Webinar | $60
    On-Demand Webinar | $60
    You find yourself in unknown territory, but how we recover from our mistakes, learn from them, and collaborate with our peers is what will get us home at the end of the day.
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  • Put it in O for Onward! Creating a Donor Experience Matrix 
    On-Demand Webinar | $60
    On-Demand Webinar | $60
    As we begin to map out how we're responding to donors' needs based on how/when/where they give, it's critical that we develop an overarching donor experience matrix. This tool visually lays out all of the touch points and programs to ensure your work covers donors at all levels.
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  • Going Into Overdrive—The Shift from Print-Based to Digital Reporting
    On-Demand Webinar | $60
    On-Demand Webinar | $60
    Join us as we explore how to move from being the Mater of the print communications world to the Lightning McQueen of digital engagement experts.
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  • Setting Sail: How to Elevate Your Events for the Ultimate Donor Experience 
    On-Demand Webinar | $60
    On-Demand Webinar | $60
    We just don't know HOW to elevate good events into extraordinary experiences, retire the ones that need to go, and ultimately reach the point where everyone's needs are met. In this session, we'll explore how to move beyond standard functional events and create powerful donor engagement experiences.
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  • Finding the Beauty in the Beast: A Stewardship Primer to Help You Tackle Financial Utilization
    On-Demand Webinar | $60
    On-Demand Webinar | $60
    This webinar will focus on the role stewardship plays in our organizations (HINT: it's not the same as donor relations!), how to identify red flags in the stewardship space, and key initiatives you should implement to help you embrace the Beast.
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  • Breaking the Spell: The Role of Strategy Development in the Donor Experience
    On-Demand Webinar | $60
    On-Demand Webinar | $60
    Once we explore passive and active data and understand the power it represents to change our work, we have pricked our fingers and are no longer a sleeping princess—the spell is broken!
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  • Puppies Everywhere: Structuring the Chaos of the Acknowledgment Process
    On-Demand Webinar | $60
    On-Demand Webinar | $60
    Join us for an in-depth look at centralizing your gratitude communications and designing an acknowledgment program for donors—from annual giving to major gifts.
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  • Directive? Classified: Gathering + Tracking Passive & Active Intelligence on Donors
    On-Demand Webinar | $60
    On-Demand Webinar | $60
    Join us as we explore the universe of gathering and tracking passive and active intelligence on our donors and constituents. Whether through testing, retargeting, database insights, surveys, or everyday interactions—we can gather the tools we need to create an exceptionally personalized experience.
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  • Don't Get Tangled: Gift Agreement & Acceptance Policies and Procedures
    On-Demand Webinar | $60
    On-Demand Webinar | $60
    Strong gift agreements—and gift acceptance policies and procedures—can save you from unwanted legal and PR nightmares. Whether you're part of a well-established shop or need to create these baseline programs for the first time—we'll help you on your journey!
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  • Mirror, Mirror: Applying Lessons from the For-Profit World to Create Better Donor Experiences
    On-Demand Webinar | $60
    On-Demand Webinar | $60
    We're kicking off 2023 with an in-depth primer on all things DX—the elevated donor experience! Join us as we show you the fairest of them all and give you a glimpse into the for-profit world where customer intel and preferences drive corporate decisions.
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  • Let's Go Up! Exploring Gratitude & the 4 Pillars of Donor Relations
    On-Demand Webinar | $60
    On-Demand Webinar | $60
    By understanding the 4 Pillars of Donor Relations, how gratitude inspires that framework, and curating an attitude of gratitude within our organizations and teams—we're bound to go up, up, up this year!
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Webinars

Webinar Series

Our previously recorded webinar series are in depth, easy to digest, and available on demand! Grab your team and get ready to dive into some of the hottest topics in donor relations. 

Data-Driven Decision Making Webinar Series

  • Essential Data for Effective Donor Relations

  • Just the Facts! Leveraging Empirical Data over Anecdotes in Donor Relations

  • Data-Driven Advocacy: Making a Compelling Case for Changes in Staff, Resources, and Workload in Donor Relations

  • From Data to Action: Implementing a Data-Driven Culture in your Shop

Learn More

Reporting Webinar Series

  • More Than Endowment Reports

  • Creating Your Report Guide

  • CORE Reporting

  • Reporting Tools: What’s in Your Toolbox?

Learn More

DEI Series Part 3: Successes and Stumbling Blocks

  • Talk is Cheap: Transitioning from Belief into Action

  • The Long Road: Putting the Work into Action

  • Say What? Cancel Culture, Selective Outrage, Calling Out and Other Unproductive Practices​

  • Practical Applications and Inclusive Data Practices

Learn More

What's in a Name?

  • Naming Fundamentals: Who, What, Why, & How

  • Naming Infratructure: Gift agreements and acceptance Polices

  • What to Name: Funds, Places, Spaces, and Things

  • Value Added: Physical Signage & Naming Inventories

Learn More

The 4 Keys to Writing for Donor Relations

  • Key 1: Determining Who, What, When, and How

  • Key 2: The Art of Writing for Gratitude and Impact

  • Key 3: Fine-Tuning the Product and Process

  • Key 4: DiVE Into Writing for Digital, Video, and Events

Learn More

DEI Series Part 2: Moving From Conversation to Action

  • Attracting and Retaining Diverse Talent

  • Readjusting the Scholarship Impact Experience for Maximum Success

  • Starring Role or Member of the Ensemble?

  • Seesaws, Teeter Totters, and Tug o’ War

Learn More

The 4 Pillars of Donor Relations for Small Shops

  • Session 1: An Introduction to the Four Pillars of Donor Relations and Must-Have Acknowledgement Practices

  • Session 2: Must-Have Stewardship Practices

  • Session 3: Must-Have Donor Recognition Practices

  • Session 4: Must-Have Donor Engagement Practices

  • Session 5: Board Development and Fundraising Fundamentals

  • Session 6: Must-Have Marketing and Communications Practices

Learn More

The 4 Keys to Rethinking Meaningful Event Experience

  • Session 1: Crafting the Framework

  • Session 2: Telling the Story

  • Session 3: Lights, Camera, Action

  • Session 4: Measuring Impact

Learn More

DEI Series Part 1: Tough Conversations in Donor Relations

  • Balancing Act: Recognizing Donors Through a DEI Lens

  • Painful Power Dynamics – Readjusting the Scholarship Recipient Experience

  • It Starts at Hello! Making Our Communications More Inclusive

  • Who is in the Driver’s Seat?- Over-restricting is NOT Donor Centered

Learn More
Webinar Series

On Demand Courses

Two people sitting at table discussing donor relations strategy.

The Keys to Excellence in Donor Relations

Taught by Angie Joens & Matthew Helmer

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Do you need a comprehensive donor relations training program for your staff? This on-demand course delivers 10+ hours of instructional modules, a 60+ guidebook with worksheets, templates, samples, and more. It's a must-have for every donor relations shop — perfect for training, re-training, and on-boarding! 

Donor Relations Group consultant typing on laptop at desk.

The Keys to Powerful Endowment Reporting

Taught by Sarah Sims & Jan McGuire

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This 7-module, on-demand course will walk you step-by-step through the entire endowment reporting process. This is a comprehensive training program that can be used for your entire organization—including current and future staff. 

Clean desk with laptop computer open and nonprofit direct mail samples.

The Keys to Giving Day Stewardship

Taught by Lynne Wester

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Giving Days have become a growing trend in fundraising—and creating a comprehensive stewardship strategy for these donors is a must if you want to retain them. This 8-module course walks you through everything you need to do before, during, and after your Giving Day. 

Courses

Webinar Bundles by Topic

The Basics

8 previously recorded webinars for $300

  • Donor Relations 101 

  • Mastering Acknowledgments

  • Writing for Gratitude and Impact 

  • Tax Receipts and Pledge Reminders 

  • When There Is No Easy Button: Donor Relations Gone Wrong 

  • Crafting a Story that Inspires 

  • Broad-Based Donor Impact Reporting 

  • The Online Giving Experience: The Good, the Bad, the Ugly

Learn More

Acknowledgments

6 previously recorded webinars for $250

  • Mastering Acknowledgments: A Comprehensive Guide

  • Writing for Gratitude and Impact 

  • Assessing & Streamlining Your Acknowledgments

  • Building a Winning Acknowledgment Program

  • Making Over Your Acknowledgment Style

  • Timely Thinking About Thanking Digital Acknowledgments 

Learn More

Impact Reporting

8 previously recorded webinars for $325

  • Crafting a Story that Inspires 

  • Broad-based Donor Impact Reporting 

  • The Endowment Reporting Paradigm 

  • Taming the Beast: Tiering Your Endowment Reports

  • Writing for Gratitude and Impact 

  • Priority Impact Reports & Design Tools 

  • Mid-level and Unrestricted Impact Reporting 

  • Stewardship and Impact Reporting of Emergency Funds

Learn More

Stewardship

6 previously recorded webinars for $250

  • The Endowment Reporting Paradigm 

  • Fund Stewardship: The Alpha and Omega of Donor Relations

  • Gift Agreements and Acceptance 

  • The ABC’s of Fund Auditing 

  • Gift Agreements that Set You Up For Success 

  • Fund Stewardship That Will Maximize Impact

Learn More

Proactive Stewardship

3 previously recorded webinars for $250

  • Stewardship and Impact Reporting of Emergency Funds

  • Endowment Reporting in Uncertain Financial Scenarios 

  • Strategic Stewardship for High Risk Donor Populations

Learn More

Engagement

4 previously recorded webinars for $250

  • Engaging Your Top Donors Through Custom Engagement Plans 

  • Video Engagement That Won’t Kill Your Staff or Budget

  • Virtual Engagement: Communication and Recognition During Social Distancing 

  • Top Donor Engagement During a Pandemic

Learn More

Communication

8 previously recorded webinars for $250

  • Crafting a Story that Inspires 

  • Video Engagement That Won’t Kill your Staff or Budget 

  • Writing for Gratitude and Impact 

  • Creating Video Content Donors Want to Devour 

  • Communicating With Donors During Uncertain Times 

  • Moving Forward: Communications in Our New Reality with Jim Langley 

  • Communications on Tight Timelines and Even Tighter Budgets 

  • Writing Digital and Social Content that Resonates 

Learn More

Recognition

4 previously recorded webinars for $250

  • Implementing Behavior Based Recognition Programs 

  • Revamping Your Recognition Society 

  • Creating Video Content Donors Want to Devour 

  • Virtual Engagement: Communication and Recognition During Social Distancing 

Learn More

Tactics

6 previously recorded webinars for $250

  • What Everyone Should Know About Managing Up

  • How to Succeed in Business Without Really Trying: A Business Planning Webinar 

  • Donor Relations Metrics to Drive Your Strategy 

  • Strengthening Your Strategic Muscles 

  • Surveys to Gauge the Sweet Spot 

  • The Online Giving Experience: The Good, the Bad, the Ugly 

Learn More
Topics
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