Thoughts from the Group

To centralize or not to centralize—that is the wrong  question. The real question is: how do we ensure that every donor feels consistently valued, regardless of where or how they give? For many organizations, acknowledgments live in a messy, decentralized system. Each unit, department, or program handles things differently, which often leads to inconsistent timing, varied messaging, and worst of all, confused donors. On the flip side, fully centralizing acknowledgments risks

If you’ve ever tried an escape room, you know the deal. You get locked in a room with a handful of teammates, a countdown clock, and a...

We’ve all had that heart-racing moment at work when we realize something is very, very wrong. Mine came during the very first big project...

Think back to the last time someone thanked you in a way that made you smile, maybe it was a heartfelt note, an unexpected gesture, or...

When we take a closer look at thriving advancement shops, one thing stands out: they all view donor relations as a long-term,...

Let’s rip the Band-Aid off, shall we? We need to talk about something that makes most nonprofit leaders squirm in their ergonomic chairs:...

If you asked me why I love Donor Relations work, I could give you so many reasons. I love finding ways to express gratitude. I love...

In large, matrixed nonprofit organizations, donor experiences can vary greatly from unit to unit. Without shared standards, one donor may...

One thing  more evident now than ever before is that our donors want to feel appreciated. While a thank-you letter or email are, and...