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Thoughts from the Group
Explore the DRG blog for fresh ideas on all things donor experience, leadership, team building, donor relations, and change management.


Putting the FUN in Fund Audits: Fixing Underspent Funds and Honoring Donor Intent
I've shared this before, but because the philosophy resonates in so many areas of life I want to share again—I keep a paperweight on my desk that reads, "If you can laugh at it, you can live with it." And I firmly believe that laughter is, in many situations, the best medicine. It softens the blow of bad news, eases tension, and gives us a lift to keep going. And let's be honest—some days, all you can do is laugh, especially with some of the things that come our way at wor


I Protect the Family
We say fundraising is funny, but today? I’m not laughing. This week, the nonprofit sector was jolted by a decision from GoFundMe that—if it had gone unchecked—could’ve threatened one of our most sacred responsibilities: our relationship with donors. If you’ve been around here a while, you know I don’t just talk about donor relations— I live it. Every keynote I give, every blog I write, every late-night brainstorm with my team stems from one simple belief: Donors aren’t data p


Outrage Alert: GoFundMe Hijacks the Donor Experience — Without Your Permission
Dear Colleagues, Buckle up: What I’m about to share is so egregious, so deeply disrespectful to our donors and our missions, it should leave every nonprofit professional incensed. GoFundMe—yes, that GoFundMe—has created over 1.4 million donation pages for U.S. nonprofits without consent. Let me say that again for the people in the back: They are fundraising in your organization’s name without telling you. This isn’t just a tech snafu. This is a full-frontal assault on the


Centralizing Acknowledgments: Why The Hybrid Approach Wins Every Time
To centralize or not to centralize—that is the wrong question. The real question is: how do we ensure that every donor feels consistently valued, regardless of where or how they give? For many organizations, acknowledgments live in a messy, decentralized system. Each unit, department, or program handles things differently, which often leads to inconsistent timing, varied messaging, and worst of all, confused donors. On the flip side, fully centralizing acknowledgments risks


Donor Relations is an Escape Room (But We’re Still Playing with the Lights Off)
If you’ve ever tried an escape room, you know the deal. You get locked in a room with a handful of teammates, a countdown clock, and a...


Dear Leadership, What If We Actually Cared Enough to Fire People?
Let’s rip the Band-Aid off, shall we? We need to talk about something that makes most nonprofit leaders squirm in their ergonomic chairs:...


F It: Why This is My FY26 Mantra (And It Should Be Yours Too)
Can I just say what everyone is thinking right now? These are weird times. Federal budget cuts mean grants are being withheld from our...


The Seagull Has Landed—And Left You the Mess
Let’s talk about a behavior that is slowly but surely sabotaging nonprofit professionals everywhere—and not in some grand dramatic...


Thasking: The Silent Killer of Donor Trust
Let’s cut right to the chase. If you’re still thanking donors and asking them for another gift in the same breath, you are not stewarding...


What If We Replaced Informational Meetings with Something That Actually Inspires?
Let’s be honest. Most meetings in nonprofit land are the equivalent of rewatching a movie you didn’t like the first time. You show up,...


Poised to Lead: How DRG’s Distinguished Leaders Program Positioned an Alum for Her Next Big Role
At DRG, we know that leadership can feel a little lonely sometimes. That’s why we created the Distinguished Leaders Program —to bring...


Keeping It Real: 9 Steps to Build Donor Trust When Things Don’t Go as Planned
Imagine this: a donor calls you, confused by a recent pledge reminder. As they describe what’s in front of them, you feel a pit in your...


Scholarships Aren’t the Problem—Our Communication About Them Is
How often do we assume people on campus just “get it” when it comes to scholarships? If you’ve ever been frustrated by how scholarships...


6 Steps for Implementing Effective Change Management to Increase Donor Retention
Donor retention is often a neglected metric in fundraising, with many organizations focusing more on the volume of donations or the...


Change Is Coming: How To Build Trust With Donors in Uncertain Times
The only thing constant is change . Greek philosophers have given the world much to ponder over a few thousand years, but this...


A Step-By-Step Guide to Strategic Planning
I can't believe this fiscal year is almost over. Come June 30th, many of us will stick a fork in FY '24 and call it finished! On a...


6 Tips for Having Difficult Conversations
Do you love to have tough but necessary conversations? Let me ask you this—have you avoided having a tough but necessary conversation...


Donor Relations and the Curse of Competence
Hey there team DRG—on a personal note, I’m back in the saddle and grateful to everyone that has supported me and my family these past...


The Power of Planning A Year's Work and the Freedom it Unlocks
In today's fast-paced world, it's easy to get caught up in the day-to-day grind, leaving little room for strategic thinking and long-term...


Scoring Big: Donor Stewardship and Football – A Team Approach to Success
When we discuss stewardship, acknowledgments and reporting are usually the first items that come to mind. Similarly, when people think...
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