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Thoughts from the Group
Explore the DRG blog for fresh ideas on all things donor experience, leadership, team building, donor relations, and change management.


A Year In Review: The Blogs You Loved the Most
Well friends, it has been quite a year for all of us at the DRG Group. From our first international (and SOLD OUT) conferences to new...


19 Ways to Make Your Donor Experience Better in 2019
People are always asking, where do I start? My reply is simple, start with the basics. Do the little things that add up to meaningful...


This Is My (Mostly) Grown Up Donor Relations Holiday Wish List
I have a deep and unshakable affection for holiday music. I’m the sort of person who starts listening in October, which apparently...


A Holiday Challenge From the DRG Group
During a season when so many are focused on year-end campaigns and encouraging donors to give back, DRG Group member, Angie Joens,...


2018 Giving Tuesday Secret Shopper Review
I want to say something and be really clear here. Donor relations and stewardship professionals, indeed all fundraising professionals,...


Last Minute Dos and Don'ts For Giving Tuesday
The largest global giving day of the year is just around the corner! Did you know that 20 million people gave on Giving Tuesday 2022,...


What Election Week Reminded Me About Leadership and Donor Relations
Hello Friends, I’ll admit I was worried when I first realized I’d chosen the week of mid-term elections for my next blog post. Could I...


Scary Fundraising Scenarios and Sweet Solutions
As fundraising progresses, sometimes people lose sight of the basics. And at times overlooking the fundamentals of fundraising can lead...


What Happens in Vegas...
The entire Donor Relations Guru Group gathered in Las Vegas last week to discuss plans for 2019. And while typically what happens in...


Iced Coffee and Mini Horses: Turning Events into Experiences
It’s no secret that I love Starbucks. L-O-V-E. My family and anyone who works or travels with me can attest to this. I’ve often been...


The #1 Lesson Nonprofits Can Learn from Disney
We all know there are companies out there that excel at customer service, meeting customer expectations, and every once in a while going...


The First Step in Improving Your Acknowledgement Letters
Thoughtful, personal, and timely gift acknowledgement letters are the very core of donor relations and stewardship. They are a mandatory...


Recognition Societies: Are they Salvageable?
If you google “giving society” and look at the image results, you are inundated with thousands of recognition society logos, catchy...


8 Tips that Will Make Donors Smile and Boost Online Giving
As online giving surges for nonprofits worldwide, those of us in donor relations must work hard to preserve a valuable donor experience...


In Pursuit of Purpose: 5 Questions You Should Ask Before Your Next Event
I love being a parent. It’s the most challenging, humbling and awe-inspiring thing I’ve ever done. Of course, as any parent will tell...


This Labor Day, Celebrate YOU!
Labor Day – the unofficial end of summer in the United States. It is a federal holiday and the last long weekend before fall. Most of...


Hospitality—When It’s Your Turn to Shine
For many of us, summer is waning, school is back in session and for some of us, it means our favorite season, football season, is mere...


Three Keys to Success in Fund Stewardship Programs and Audits
I am not going to lie. I like doing fund audits and fund stewardship. I like taking the jumbled mess and making sense of it, analyzing...


Shaking the snow globe and other change management techniques for success
Change is the only constant. The nonprofit world seems to be in a hesitant state of maintenance, a vast veil of denial that holds it...


A Farewell to the Myth of Summer
August 1. I circle this date on my calendar every year, and I dread its arrival. August 1 is the day that summer ends. Not literally, of...
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