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Thoughts from the Group
Explore the DRG blog for fresh ideas on all things donor experience, leadership, team building, donor relations, and change management.


Unspent Funds Are Breaking Donor Trust—Here’s How to Stop It
Let’s talk about the unspoken elephant in the room… or rather, in the ledger. Unspent donor funds. It’s the kind of phrase that makes...


Onboarding Like a Champ: Tips to Enhance Your Onboard Process at a New Organization
As some of you may know, I took the leap and started a new role at a new institution nearly six months ago—time flies by so fast! While...


Poised to Lead: How DRG’s Distinguished Leaders Program Positioned an Alum for Her Next Big Role
At DRG, we know that leadership can feel a little lonely sometimes. That’s why we created the Distinguished Leaders Program —to bring...


How to Identify and Engage At-Risk Donors Before They Lapse
In today's turbulent higher education landscape and competitive philanthropic environment, donor retention remains the cornerstone of...


Keeping It Real: 9 Steps to Build Donor Trust When Things Don’t Go as Planned
Imagine this: a donor calls you, confused by a recent pledge reminder. As they describe what’s in front of them, you feel a pit in your...


Designing a Day to Remember: The Power of Bespoke Donor Experiences
In donor relations, we often talk about gratitude, stewardship, and impact, but the most transformative moments happen when we translate...


The Top 5 Traits of Donor Relations Professionals (and Why They’re the Backbone of Fundraising)
Let’s be clear: donor relations is not a side gig. It’s not just about sending thank-you notes or printing pretty reports. Donor...


Rethink Donor Communications: How to Save Time and Increase Impact
As a consultant, one of my favorite client projects is a donor relations program assessment . There’s real power in requesting an...


When the Lights Go Down: How to Follow Up After an Event for Lasting Impact
Nothing quite compares to the moment when the final guest waves goodbye and the lights dim at the end of an event. It’s the culmination...


Why Storytelling Is the Most Underrated Skill in Fundraising Today
In an era of data-driven decision-making and digital donor engagement, storytelling continues to be one of the most powerful yet...


Our Favorite Things: Must-Have Tools, Vendors, & Products for Nonprofits
At the Donor Relations Group, we're constantly testing new tools, software, and vendors to make our work easier, smarter, and more...


Unlock Donor Loyalty: The Science-Backed Guide to Donor Retention
Donor retention isn’t rocket science—but it is science. Behavioral science, that is. And there is already a treasure trove of...


A Donor Experience I’ll Never Forget—And Why It Still Inspires Me
I love donor events—like capital L.O.V.E.—I really, really love donor events. I love how a good event can create a strong emotional...


The Art of the First Impression: Elevating New Donor Engagement
We encounter many firsts throughout our lives, and these experiences often shape our future decisions. For example, when you buy your...


The Power of Donor Feedback: How Every Insight Strengthens Your Strategy
Donor feedback. Sometimes, we seek it; other times, it comes to us unsolicited, and usually, when we least expect it. Feedback—regardless...


When to Make the Leap: 5 Signs It’s Time to Move On from Your Job
As a millennial, people always found it surprising when I shared that I worked for an organization for 11 years. Millennials are known...


The Ask That's Always Appropriate: Creating Donor Engagement Opportunities At Scale
When I was a young fundraiser starting out in major gifts (a story for another day…), I was paired with a much more seasoned fundraiser...


Bridging the Gap Between Numbers and Narratives in Stewardship
As part of the stewardship process donors expect many things from us. Chief among these things is demonstrating the impact of the...


Scholarships Aren’t the Problem—Our Communication About Them Is
How often do we assume people on campus just “get it” when it comes to scholarships? If you’ve ever been frustrated by how scholarships...


From Silence to Stewardship: The Story of Rebuilding a Donor’s Trust
Picture this: It's a Tuesday morning after endowment reporting season, and I'm sipping my third cup of coffee (let's not judge). My inbox...
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